BOOKING CONDITION - PIONEER ASIA HOLIDAYS
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Viet nam overview
It’s been open to tourists for over 20 years now, but Vietnam remains shrouded in an air of mystery and danger. If you’re looking for an active destination that offers more than the pleasures of sun, sea and sand, this could be it. And, although coming to Vietnam and trying to avoid the war that decimated the country for almost 20 years up to the mid-70s would be crazy, there is a lot more here than battlefield memories.
Laos overview
Known as Lan Xang (Land of a Million Elephants) – has an appeal few countries can match. Neighboring Vietnam, Cambodia and Thailand often overshadow this hidden gem of South East Asia, but holidays to Laos offer fantastic off the beaten track adventures for travelers looking for inspiration and culture
Cambodia overview
Like other countries in South East Asia, Cambodia has superb ancient sights, friendly locals, pristine jungle scenery, long white beaches and colorful, bustling local markets. Unlike other countries, most areas are completely untouched by tourism and offer incredible experiences for the more adventurous travelers.
Thailand overview
It's not surprising that Thailand has become Asia's most popular tourist attraction because it has something for every traveler; unmapped jungle to the west, adventure tours to the north, and to the south, islands surrounded by sea so blue the sky might have been rinsed into them. Our adventure tours offer a view of the best wildlife, people and landscapes in South East Asia.
Myanmar overview
Travel to Burma, now officially known as Myanmar will be like exploring an unknown territory where unexpected pleasure and adventures awaits. MYANMAR, formerly known as Burma, is one of the least known countries in Asia. The country offers great historical value, rich cultural heritage, and insight to a unique daily life style. It also possesses a vast ecological diversity ranging from Himalayan peaks to tropical beaches
Bali overview
Bali is one of the most beautiful islandS in Indonesia. The island covers a few small neighboring islands as well as the isle of Bali. The main island is located in the westernmost end of the Lesser Sunda Islands, lying between Java to the west and Lombok to the east. Bali is a land that appears to have a magnet at its exceptionally heart. It is a feeling which is challenging to grasp unless encountered.
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Booking terms & condition
Booking terms & condition

Please read these conditions carefully and retain for future reference as they form the basis of your contract between us, flow, and all those listed on the booking form on whose behalf the party leader is acting. A contract will only exist when we have received from you a completed and signed booking form, your deposit and proof of appropriate insurance and we have sent to you confirmation of your booking and invoice.

The cost of your holiday and what it includes.

Prices are per person and are based on two people sharing one room or see discounts. If you are traveling alone a single supplement may be payable.

Single person supplements.

If you are traveling alone and wish to have a room to yourself a supplement of 50% of the per person price per week is payable. If you are willing to share a room (with someone of the same sex) no supplement is payable.

Booking and paying for your holiday.

To make your booking you must complete fully our booking form. This must be filled out by the party leader who will be responsible for all payments in respect of arrangements booked on behalf of all persons named on the booking form and confirming acceptance of these booking conditions. A nonrefundable deposit will be required of 30% of total trip cost per person. Please note that the full balance, as indicated on our confirmation of booking form, is due 6 weeks before your departure date. If you are booking within 8 weeks of your departure date the full amount is due when booking. Failure to pay by the due date could be considered as a cancellation on your part and we reserve the right to impose cancellation charges as detailed below.

Age restrictions.

Bookings can only be accepted for persons under 18 years of age when accompanied by an adult who will be responsible for them. The parent or legal guardian must countersign bookings in respect of persons 16-18 years of age.

Special requests.

If you have a special request, please clearly note this on your booking form, or if later make it in writing, but we cannot guarantee any request that you ask us to provide unless we have confirmed it in writing. If you request us to pass on requests to other service providers (e.g-nanny services) we cannot guarantee such services will be provided even if we confirm that they have been passed on. Please note that all services are provided subject to the conditions of the relevant supplier, some of which may limit or exclude the supplier's liability to you.

Alterations by you to your booking.

If you wish to make changes to your booking in any way after confirmation has been issued you should advise us in writing at the earliest opportunity. Wherever possible we will endeavor to assist but cannot guarantee to accept any changes to your booking which will be subject to the payment of any increased costs relevant to the change, and if less than 6 weeks prior to departure an additional charge of 50 USD will be levied together with any communications costs incurred. Any changes we do accept will only apply if we have issued to you a new confirmation of booking form. If changes are not possible and you cancel your booking cancellation charges will apply. The accommodation booked is only available for use by those persons included on the booking form unless otherwise agreed by us in writing.

Cancellation charges.

Notice of cancellation of your holiday by you or any member of your party once it has been confirmed must be in writing to us by the person identified as the party leader named on the booking form. If any person cancels and you cannot fill that person's place, you may have to pay extra for your accommodation. For example, you may have to pay the single room supplement. If you do cancel, you must still pay any amendment charges that arose before the cancellation, and any deposits paid for any pre-booked items or services. Charges for cancellation of your holiday may be made as detailed below: Cancellation charges will be calculated from the date we receive written notice of cancellation. If we cancel your holiday you will receive a full refund of all monies paid to us.

A Cancellation by the client must be made in writing. The date that we receive the letter determines the cancellation charge. Deposits are Non-Refundable

 

 

Land & Internal Air Cancellation Fees. Per Person/ Per Trip

 

 

Days prior to Departure Fee

 

Fee

60 or more

Deposit

30-59

50% of total tour cost

21-29

75% of total tour cost

0-20

100% of total tour cost

Alterations and/or cancellations by us.

We reserve the right to make alterations to our website and holiday details before and after bookings have been confirmed. Should these be significant changes we will notify you as soon as possible and you may accept to cancel your holiday and receive a full refund. For reasons beyond our control or for reasons of 'force majeure' it may be necessary for us to cancel a confirmed holiday for which we must reserve the right to do so. If we do so you will receive a full refund of all monies paid. We can accept no legal liability and will pay no compensation.

Force Majeure.

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these booking conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Insurance.

Adventure activities carry an element of danger and all clients must be covered by an appropriate insurance policy. If you are likely to participate in other activities available in the resort (e.g. trekking, biking, paddling, canoeing, etc.), please make sure the insurance includes full cover for all the activities that you may participate in. It is an essential condition of booking your holiday that you take out adequate holiday insurance to our reasonable satisfaction. We will ask you to let us have evidence of the insurance at the time of booking. We reserve the right to terminate your booking if you fail to obtain travel insurance. However, it is the responsibility of you and all members of your party to ensure the insurance cover purchased is suitable and adequate for your particular requirements. We cannot be responsible for your costs if you fail to do so.

Guiding.

Accompanied guide are included as part of your holiday. It is the clients' responsibility to make their own judgments as to their individual abilities. All clients road bike, mountain bike and walk /hike at their own risk. Flow cannot be held responsible for ANY accidents or injury however caused. Should this service not be available at any time we cannot be held responsible.

Excursions/Activities.

Any other excursions or hazardous activity in which you partake locally, such as biking, trekking, paddling, etc., are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation. If you carry out any activities with a member of our staff or representative of flow, we cannot take any responsibility for injuries howsoever caused. At all times clients must use their own judgments based on their abilities, and all activities of whatever nature are at their own risk.

Weather Conditions.

We cannot be responsible for any loss, delay, cost or the enjoyment of your holiday due to weather conditions. No refunds can be made if weather conditions are unfavorable.

Property.

You will be liable for any damage or loss caused by you or any member of your party to any property belonging to us or a third party (including theft or damage to hired ski equipment). Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We cannot be held responsible for any loss, damage or theft of your personal belongings.

Client Liability.

When you book a holiday with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to us or the third party concerned. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions.

Your responsibility.

We want all our clients to have an enjoyable holiday. We expect all clients to have consideration for other people. Whilst we will make every effort to assist wherever possible, if any guests' behavior is considered anti-social or discourteous, you will appreciate that we have no control over the behaviour of any guests. For the comfort of all our guests we operate a No Smoking policy. If, despite our best efforts, guests smoke in the chalet, we cannot accept liability for any discomfort.

Check in/out

Accommodation is normally available from 14.00 hours on the day of arrival and you should anticipate checking out before 11.00 hours on the day of departure.

Complaints.

If you have any complaints you should make these known at the earliest opportunity to a member of staff. If at the end of your holiday you feel that your complaint has not been properly dealt with, you must first notify us in writing within 30 days of your scheduled date of return and we will do our best to resolve the problem.

Passport, visa and health requirements.

We cannot accept any liability if you are refused entry onto a flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline or authority. Requirements may change and you should check the up-to-date position with the passport office. Before traveling you are advised to check with your own doctor for your own medical requirements.

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Special offers
SAVE 10%: book and pay in full 7 months or more before departure

SAVE $200 per couple on per person purchase of over $3,000
Our E-brochure can be viewed online. Prices are quoted in USD for international reservations.
We had great time in Indochina
On behalf of Kassie and myself, I want to thank you.  The trip was amazing!  The services were great.  You did a wonderful job.  No issues at all!  I would like to let you know that all of the guides were outstanding, but I do want to give Loan, our first guide in Vietnam a special outstanding recommendation.  She was knowledgeable, spoke awesome English, went out of her way for us, and was all around not only a great guide but a great person as well.  A+
I will recommend all my friends to use your services!

Thank you and please keep in touch.
Thank for the great motorbike trip
Hi Tuan, 

You have delivered everything as you promised. I will defiantly recommend you and Pioneer Asia Holidays as a go to provider in the future.

Again thank you for your professionalism and advice.we have enjoyed every aspect of your fantastic country.

Kind regards

Dave from UK
djthomas9a@gmail.com